FAQs
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Yes
Crescent Moon Wellness is In-Network with
Blue Cross Blue Shield
Cigna
Aetna
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Typical we will meet weekly, especially in the initial sessions. How often we meet will depend on what’s going on for each individual or family.
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Crescent Moon Wellness requires 24-hour notice for a cancellation. If you give 24 hours notice from the start time of your appointment there will not be a charge. If you give less than a 24-hour notice, there is a late cancel fee of $100.
If you do not show up for your session- meaning the session has started and you are more than 15 minutes late this is consider a no show fee. Crescent Moon Wellness will charge the full session rate determined by your insurance rate. Or if you are self-pay the rate will be $175 for a no-show session.
Crescent Moon Wellness cannot bill your insurance for a no-show session or a late cancel session, you are responsibility to pay this charge.
*Unless you have an established reduced rate with our practice, in which case you’d pay that reduced rate.
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Yes. We are happy to provide you with a detailed invoice called a superbill after your sessions. This includes all the information your insurance company needs to process a claim, dates of service, session codes, fees, and payment confirmation. Just let us know if you need a superbill and it will be emailed to you monthly.
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Payment is due at the time of service. On the day of your appointment your clinician will charge the card on file. Missed appointment fees are equivalent to the scheduled service. If you miss your appointment that day/late cancel, the price is the same.
Credit cards, debit cards, FSA cards, and HSA cards are all stored securely in your portal account (the electronic health records system), so session time is not utilized for payment.
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Currently at Crescent Moon Wellness, we are only licensed to provide services to clients in North Carolina. As we are not licensed in other states we are only able to see clients within North Carolina due to licensing regulations.
If a client moves out of state, we will work to find a provider in the client’s new home state.
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Yes, we have limited sliding-scale slots. We do not require personal financial information for these slots, just ask.
If we are unable to meet your financial needs, we will try to use our referral list to connect you with someone who can. -
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Under the No Surprises Act You have the right to receive a “Good Faith Estimate” explaining how much your care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for any services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Crescent Moon Wellness will provide you with an initial GFE before your initial session and then within 24 hours after the session. You can also ask for a Good Faith Estimate before you schedule a session. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.